01. RETURN WINDOW

You have 30 days from the date you received your item to request a return. After this period, we unfortunately cannot offer you a refund or exchange.

02. ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must be:

• Unused, unwashed, and in the same condition that you received it.
• In the original packaging with all tags still attached.
• Footwear: Shoes must be returned in the original shoe box (undamaged) inside a protective shipping box.

03. NON-RETURNABLE ITEMS

The following items are exempt from returns: Customized products, intimate apparel (underwear/swimwear), gift cards, and downloadable software.

04. DAMAGED OR DEFECTIVE ITEMS

If you receive a defective or incorrect item, contact us immediately with your Order Number and Photo/Video proof.

05. THE RETURN PROCESS

1. Return Portal for a Return Authorization (RMA).
2. Once approved, securely pack your item with the order number inside.
3. Ship using a trackable service (Customer covers shipping for non-defective returns).

06. REFUNDS & EXCHANGES

Once inspected, refunds are processed to your original payment method (PayPal/Credit Card) within 5–10 business days. For exchanges, we recommend returning the original item and placing a new order.